Contact Sodatide: Order Desk, Email and Returns
For orders, tracking, changes and refunds, call the Sodatide order desk at +1 (302) 200-3480 or email [email protected]. Listed hours are Mon-Fri 9:00am-5:00pm ET. The website email, [email protected], handles site questions only and cannot see orders. Returns go to 655 Third Avenue, Floor 21, New York, NY 10017, not the office.
How do I contact Sodatide?
Contact Sodatide by phone at the order desk for anything tied to an order. For questions about this website, use the website email.
Returns go by mail to a separate returns address. All four routes are listed together here.
Orders, tracking and refunds
Phone: +1 (302) 200-3480
Email: [email protected]
Website questions
Email: [email protected]
Mon-Fri 9:00am-5:00pm ET
Returns address
655 Third Avenue, Floor 21, New York, NY 10017
Office
400 Park Avenue, Floor 10, New York, NY 10022
Which Sodatide contact to use for what
The right Sodatide contact depends on whether your question involves an order. If it does, start with the phone desk.
| What you need | Use this | Notes |
|---|---|---|
| Place or change an order | +1 (302) 200-3480 | Have your order ID ready for changes |
| Track a parcel | +1 (302) 200-3480 | Tracking also arrives in your order email |
| Start a refund | +1 (302) 200-3480 | Within 60 days of purchase |
| Order question in writing | [email protected] | Include your order ID |
| Mail back bottles | 655 Third Avenue, Floor 21, New York, NY 10017 | Call first; put your name, email and order ID inside |
| Report a website error | [email protected] | Cannot see or change orders |
| Letters to the office | 400 Park Avenue, Floor 10, New York, NY 10022 | Not for returns |
| Ask about CFU or other missing facts | +1 (302) 200-3480 | These facts are not published on the label |
What the Sodatide order desk can help with
The Sodatide order desk helps with orders, tracking, changes and refunds. It can also match a bottle to an order and answer questions about the label.
It is a sales and service line, not a medical service. Questions about your own health belong with your doctor.
New orders
Pack sizes and what checkout shows. Prices are printed at checkout.
Changes
Updates to an order, such as the shipping address, while it can still be changed.
Tracking
Help when the tracking email is missing or a parcel stops moving.
Refunds
Starting a refund inside the 60-day window.
Bottle checks
Matching a bottle and its lot code to your order.
Label questions
Facts not printed on the label, such as the CFU count.
Sodatide contact hours
The listed Sodatide contact hours are Mon-Fri 9:00am-5:00pm ET. That is Monday to Friday, 9:00am to 5:00pm Eastern Time.
If you live outside the Eastern zone, the window shifts. Here is the same block in the other main US time zones.
| Time zone | Open | Close |
|---|---|---|
| Eastern (ET) | 9:00am | 5:00pm |
| Central (CT) | 8:00am | 4:00pm |
| Mountain (MT) | 7:00am | 3:00pm |
| Pacific (PT) | 6:00am | 2:00pm |
Weekend and holiday hours are not published. If your refund window is close to ending, call on a weekday well before the last day.
Writing outside those hours? Put your order ID in the subject line of your email to [email protected]. It helps the desk find your order once the line opens.
What to have ready before you contact Sodatide
Have your order ID ready before you contact Sodatide about any order. It is in your order email, and the desk uses it to find your purchase.
For an order question
Order ID, the name and email used at checkout, and your shipping address.
For a refund
Order ID, purchase date, and how many bottles you will send back. The window is 60 days.
For a bottle problem
Order ID, the lot code from the base if printed, and photos of the label and seal.
A pen and paper help too. Note the date of each call and anything the desk tells you. For bottle checks, see the batch verify page.
Why the Sodatide website email cannot see orders
The Sodatide website email, [email protected], is not connected to the order system. It cannot look up, change or refund an order.
It exists for questions about this website, such as a broken link or a fact that looks wrong. Orders run through the order desk and [email protected].
The team behind the website inbox is described on the about page.
Sodatide office address vs returns address
Sodatide lists two New York addresses, and they do different jobs. Returned bottles go to 655 Third Avenue, Floor 21, New York, NY 10017. The office is at 400 Park Avenue, Floor 10, New York, NY 10022.
Mixing them up is an easy mistake. A return sent to the office is not at the returns desk, which can hold up your refund.
| Address | Purpose | Send bottles here? |
|---|---|---|
| 655 Third Avenue, Floor 21, New York, NY 10017 | Returns desk | Yes, after you call the order desk |
| 400 Park Avenue, Floor 10, New York, NY 10022 | Office | No |
What to write inside a return
- Your full name
- Your email address
- Your order ID
Return shipping is paid by the buyer, and a tracked service is advised. The refund policy page walks through every step.
How to track a Sodatide order
Track a Sodatide order with the tracking number in your order email. Orders ship from the US unless the sales page says otherwise.
If the email has not arrived, check your spam folder first. Then call +1 (302) 200-3480 with the name and email you used at checkout.
- Open your order email and find the tracking number.
- Enter it on the carrier’s tracking page.
- If there is no movement or no email, call the order desk.
- Keep a note of what the desk tells you.
If tracking says delivered but nothing arrived, check with neighbors and any building mail room. Then call the desk the same day, while the details are fresh.
Need to change the address on an order? Call as early as you can, before the parcel ships. More on delivery is on the shipping page.
How to contact Sodatide about a refund
Contact Sodatide about a refund by calling the order desk at +1 (302) 200-3480 within 60 days of purchase. Give your order ID, then mail the bottles to the returns address.
Refunds take 3-5 business days after the returns desk credits you, then 5-10 days for your card. The terms for opened or partly used bottles are not published, so ask on the call.
The full process, step by step, is on the money-back guarantee page.
How to make sure you have the real Sodatide contact details
The real Sodatide contact details are the phone number, two emails and two addresses listed here. If someone gives you a different number, check it here before you share any order details.
- Order desk phone: +1 (302) 200-3480
- Order email: [email protected]
- Website email: [email protected]
- Returns: 655 Third Avenue, Floor 21, New York, NY 10017
- Office: 400 Park Avenue, Floor 10, New York, NY 10022
Be careful with contact details found on marketplace listings or in ads. They may belong to a different seller, who cannot see orders placed here. Save the order desk number in your phone so you always have the right one.
Who you reach when you contact Sodatide
When you contact Sodatide through these routes, you reach Sodatidefit, the U.S. stocking partner for Sodatide, and its order desk. Sodatidefit is not the manufacturer.
The bottle label also names a distributor: Instituto Experience, Lakeland FL, 33804. That line identifies the distributor, and it is not listed as a place for orders or returns.
| Name | Role | Contact for orders? |
|---|---|---|
| Sodatidefit | U.S. stocking partner for Sodatide | Yes: +1 (302) 200-3480 |
| Instituto Experience, Lakeland FL, 33804 | Distributor named on the label | Not listed for orders or returns |
Contacting Sodatide: common questions
What is the Sodatide phone number?
The order desk is +1 (302) 200-3480. It handles orders, tracking, changes and refunds.
What are the Sodatide contact hours?
The listed hours are Mon-Fri 9:00am-5:00pm ET. Outside those hours, try again on the next business day.
Which email should I use for a Sodatide order?
Use [email protected] or call +1 (302) 200-3480. The website inbox, [email protected], cannot see orders.
Where do I mail a Sodatide return?
Send returns to 655 Third Avenue, Floor 21, New York, NY 10017. Call the order desk first and include your full name, email and order ID in the box.
Can I visit the Sodatide office?
The office address is published for mail. No walk-in service or store is listed there, and it is not the returns address.
How do I report a mistake on the Sodatide website?
Email [email protected] with the page and the line that looks wrong. That inbox handles website questions only.
